![]() Go to the Plus Sign Icon and click Delayed Credit.Verify that the total to pay (if any) is correct after applying the C redit Memo then click Save.Įntering a delayed credit will allow you to apply it as a line item on your customer’s next invoice.Select the Credit Memo that you are wanting to apply to the invoice.Select the Invoice that you want to apply the Credit Memo against. ![]() Deposit To: Leave blank since money isn’t actually being deposited with this transaction.Amount:, Pymt Method: and Ref#: fields are to be left blank.Customer: From the drop-down list select the customer the credit memo is for.Go to the Plus Sign Icon and click Receive Payment.Go to the Plus Sign Icon and click Refund Receipt or Credit Memo.Refunds are used to show money given back to a customer to refund for services the customer is not happy with, to offset a credit balance, merchandise or service not received, or an overpayment.Įntering a credit memo will affect your customer’s balance, but will not affect a customer’s invoice until it is manually applied.Delaeyed Credits don’t affect a customer balance until they are included on a saved invoice.Delayed Credits can be included only on an invoice.Credit memos are used to offset an existing customer balance.What’s the difference between a credit memo, credit and a refund?Ī credit memo is a posting transaction which can be applied to a customer’s invoice as a payment or reduction.Ī delayed credit is a non-posting transaction that you can include later on a customer’s invoice.Ī refund is a posting transaction which is used when reimbursing a customer money. How do I locate the credit memo or refund and delete it so that I may re-enter correctly? Note: If you create a credit memo and want to issue a refund instead or vice versa you will need to delete the transaction and recreate it. What’s the difference between a credit memo, credit or refund? Entering and applying a Credit memo? Entering and applying a Credit? Entering and applying a Refund? Credit memos, credits and refunds can be confusing, so we’ve provided information that will help explain the differences and how to apply them.
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